Every contact starts with the company's website.
We find people through the company's website domain. If we have the right website, we can find and verify professional emails. If we can't find a website, getting contact details becomes much harder, and sometimes impossible.
How contact search works
Shipment records tell us a company's name, but not its website. So the first thing we need is the company's domain, for example company.com.
Once we have it, we send it to our contact search. It checks up to 8 providers, one after another, for real people who work at that domain. Each contact then goes through 3 verification checks before it reaches you.
Professional emails live on the company's domain ([email protected]). No domain means nothing to search with and no mailbox to verify.
From company to contact
- CompanyThe importer or exporter you found in shipment data
- Website domainEverything depends on thisFor example, company.com. This is the key we search with.
- Search up to 8 providersWe check one provider after another until we find a real match
- 3 verification checksFormat, mail system and the exact mailbox
- Contacts you can useNamed people with professional emails and phone numbers
No website, or no one found?
What you get
What a contact looks like
When we find people at a company, each one appears as a card on the company's Contacts tab with their name, job title, employer, location and LinkedIn profile.
The email and phone number stay hidden until you unlock them. An email costs 1 credit and a phone number costs 8 credits. Once unlocked, you can copy it or save the contact to a list.
- Green dot: the email passed verification
- Yellow dot: risky, the exact mailbox couldn't be fully confirmed
- Red dot: the email failed verification
Before you unlock
Amira Haddad
Procurement Manager
Example Foods Trading
After unlocking the email
Amira Haddad
Procurement Manager
Example Foods Trading
Example contact for illustration. Not a real person.
No contacts showing?
Get the website right first
"No employee info found" usually means we're missing the company's website, or have the wrong one. Work through these steps in order.
- 1
Check the domain at the top of the Contacts tab
Open the company and go to Contacts. The domain field above the results shows the website we're searching with. If it's wrong, or you see "This website is not verified", click it, type the right one and press Enter. Both
company.comandhttps://company.comwork. - 2
No domain? Click Find Domain
If the field is empty, click Find Domain. We use AI web search to find the company's official website. It uses 1 credit and takes a few seconds. Check that the result matches the company name and country before you rely on it.
- 3
Already know their website? Type it in
If you have the website from an email signature, an invoice, a business card or a quick Google search, type it in yourself. It's often the fastest route to the right contacts.
- 4
Still nothing? Run AI Contact Finder
This is the final fallback. If the standard lookup returns no one, switch to AI Contact Finder. It runs deep research across the open web using the company name and location, so it doesn't need a website, and finds emails, phone numbers and key people. It uses 20 credits per run.
The final fallback
AI Contact Finder: deep research when the website search comes up empty
When there's no website, or the website search finds no one, AI Contact Finder takes over. Instead of searching by domain, it researches the company across the open web, the way you would by hand. You'll find it on the company's Contacts tab. It uses 20 credits per run.
Stage 1
Company analysis
We use the company name and location to build targeted search queries
Stage 2
Web search
Our AI searches across the web for mentions, contact pages and business directories
Stage 3
Contact extraction
We pull out email addresses, phone numbers and key people
Stage 4
Results with sources
Every contact comes with a confidence score and a link to where we found it
Deep research finds what's publicly available, which is often a general company email, a phone number or a named manager. If a company has almost no presence online, it may still come back empty.
What to expect
Many importers and exporters, especially smaller family-run firms, don't have a website at all. Here's what each situation means for your results.
Best results
We can search our providers for people who work there and verify their professional emails and phone numbers. This is where most contacts come from.
Results may not match
If the domain belongs to a different company, so will the contacts. Correct the domain and the search reruns straight away.
Very hard to find contacts
Without a website there's no professional email domain to search or verify. AI Contact Finder may still turn up a general email or phone number, but sometimes there's simply nothing online to find.
FAQ
Still stuck?
If you've got the right website and still see no contacts, or something isn't working as described here, let us know and we'll take a look.
Report an issue